SHIPPING

 

Shipping Methods

We offer the following services for domestic delivery:

  • Correos de Costa Rica
  • Moovin

Several shipping methods are available for each carrier, including standard and expedited services. Some shipping methods explicitly state which carrier will be used. Others may ship by a variety of carriers depending on the properties of the package.

All shipping method options are detailed during checkout. Shipping fees as well as delivery estimates are shown for each shipping method.

 

Shipping Fees

Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.

 

Shipping fees for in stock items: The shipping fees displayed during checkout for in stock items or for items being released from your Pile of Loot are the actual rates you will pay. Please note that some items, due to their size or weight, will require a custom shipping quote at the time of shipment. This will be explicitly stated in the items’ description.

Shipping Fee estimates for pre-orders: Shipping fees for pre-ordered items are estimates not the actual amount you will be charged for shipping. The exact product weight or product dimensions are not always known at the time we list a product for pre-order. If you are pre-ordering a single item an estimated shipping fee is displayed. If you are pre-ordering more than one item the base fee and the price per pound that is charged for each shipment is shown. We cannot be certain which items will arrive together so a more accurate shipping estimate cannot be given. 

 

Delivery Estimates

Delivery times vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when a shipment can be expected for delivery.

If you are purchasing a pre-order, the number of business days expected for delivery after the item has arrived at our facility will be displayed.

Normally the delivery takes 2 to 5 business days.

 

 

Shipping Fee estimates for pre-orders: Shipping fees for pre-ordered items are estimates not the actual amount you will be charged for shipping. The exact product weight or product dimensions are not always known at the time we list a product for pre-order. If you are pre-ordering a single item an estimated shipping fee is displayed. If you are pre-ordering more than one item the base fee and the price per pound that is charged for each shipment is shown. We cannot be certain which items will arrive together so a more accurate shipping estimate cannot be given.

Product Restrictions

Unfortunately all products cannot be shipped to all destinations. Some manufacturers have licensing agreements and only allow us to sell their products in specific countries. Product restrictions may also include items that are too large to ship internationally or replicas that are prohibited by Customs. If there are restrictions on a specific product it will be detailed in the description of the product details page. If you try to purchase an item that is not allowed to ship to a specific country we will cancel and refund any ineligible items in your order.

In some situations we may not know that a product is too large to ship to some destinations until we have received it at our warehouse. If this happens we will contact you to try to arrange an alternate form of delivery. In some cases we may just need to cancel and refund your order.

 

Limitations

For products shipped internationally please be aware of the following:

  • Manufacturers' warranties may not be valid
  • Manufacturer service options may not be available
  • Product manuals, instructions, and safety warnings may not be written in the destination country's language
  • The products and accompanying materials may not be designed in accordance with destination country standards, specifications, or labeling requirements
  • Products may not conform to destination country voltage or other electrical standards, requiring use of an adapter or converter if appropriate